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Terms & conditions

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Payment


A £25 Booking fee secures our boarding services and is non-refundable in the event you cancel your booking, for any reason. If your booking is made with-in a month of boarding or home visits commencing, full payment will be due. The balance of your payment is due a month prior to boarding or home visits starting. If you were to cancel your booking a month before boarding or visits commence, 50% of your payment would be returned. If you were to cancel your booking within 14 days or less, of boarding or visits starting you will be liable for the full cost of your booking. We will endeavour to relet your dates and if successful your full payment, minus £25 booking fee will be returned. 
Christmas Day, Boxing Day, New Years Day will be charged at double rate. All Christmas bookings require payment in full at point of booking. For home visits all other bank holidays will be charged at time and a half.


Completing Booking Invoice Form and Emergency Contact
It is your responsibility to complete the booking form in detail and to update us if there are any changes in your pet’s health or your contact and emergency contact details, prior to boarding or home visits taking place. An emergency contact must NOT be yourself or anyone who is travelling with you. We have your details and you will always be the first point of contact. Emergency contact is only used if you were uncontactable or did not return to collect your pets as arranged.


Pet Drop off and Pick up arrangements for Boarders
Drop off and pick up is by appointment only. At drop off and pick up we are requesting that you park on our drive or on the street and not across our neighbour’s drive. 
We are allowing new clients to view their pets accommodation after we have completed the health check. This is for the first time boarding with us. For all subsequent boarding drop off and pick up will take place on the drive. This is for the welfare of other nervous guests and to allow us to carry out a health check of your pet without distraction.

 
All pet guests to be transported in a clean carry cage, no cardboard boxes or uncovered containers. Please provide an adequate supply of your pet’s normal pellets in a lidded plastic container (no bags). If the food provided is not fresh or smells rancid, we will provide at a daily cost of 50p per pet. 
Extra Small House Guests to arrive in their own, cleaned cages with everything they need for their stay. We provide wood shavings if used. We will spot clean cages daily. 


Pet Welfare

 

No pets showing signs of illness or infestation will be accepted and following our pet health check on arrival, you will be advised if your pet has anything of concern and if they require veterinary treatment. Any pets with infectious conditions will not be accepted for boarding. Full disclosure of all medical history is required in writing prior to boarding. This includes but is not limited to, stasis, pasteurella, bladder sludge/stones, cystitis, wet tail, blocked tear ducts, teeth problems, allergies, head tilt, Ecunuli, lumps, abrasions. If on arrival, your pet requires cleaning/grooming, we will do so at an additional hourly charge of £35.

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Rabbit Vaccinations 

Proof is required at point of booking that your rabbits are fully vaccinated with any vaccination given at least 3 weeks prior to boarding if it is a lapsed booster or first ever vaccination. We require all rabbits to be vaccinated against four diseases;

Myxomatosis, Viral Haemorrhagic Disease 1 (VHD1), VIral Haemorrhagic Disease 2 (VHD2) and "Highly Virulent" VHD2 Variant.

Please send a photocopy of vaccination record showing full details of owner and rabbit’s details.

 

Pet Illness and Death

If your pet were to become unwell during their stay with us, we have a duty of care to seek veterinary advice. We will inform you and consult our local vet. We will transport them to our vets and a charge of £30 will apply for boarders and £40 for pets receiving home visits. All consultation and treatment costs will be met by you, on your return (if uncontactable beforehand) and your pet treated under your name and address. All pre-existing medical conditions and history Must be disclosed and detailed in full on our Booking Invoice, so we can ensure the best care. Vet visits for pre-existing conditions will incur a £30 charge per vet visit for boarders and £40 per visit for pets receiving home visits.

In the sad event of your pet’s death, we will contact you and or your emergency contact, if we cannot contact you your pet will be in the care of our local vet until your arrival or in the care of your emergency contact.


We accept no liability, in the event that your pet becomes ill or in the event of their death whilst staying with us or during home visits and advise you that all pets are left entirely at owners’ risk in our care and that you agree to us doing home visits as discussed and documented in the booking form. We also accept no liability for injury sustained by you whilst on our premises. We ask you to sign to agree to our terms and conditions before leaving your pet in our care.
We only ask you to sign to agree to our terms and conditions once and this will apply to all future boarding or home visit bookings.
Abandoned Pets
In the event that your pet is not collected on the date agreed and we are unable to contact you via all contact details given, we will re-home your pet after seven days have lapsed and charge you for additional boarding costs.
..And Finally 
Your pet will be in safe hands with us and the terms and conditions are set to enable us to board your pets with peace of mind.
We look forward to seeing you soon!

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Jacqui Morris

12 Marlborough Park Avenue, Sidcup, DA159DJ

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Updated Jan 2025

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Privacy policy

On behalf of: Furry Friends Boarding, owner Jacqui Morris,

12 Marlborough Park Avenue, Sidcup, DA159DJ

 

Use and Storage of your information

 

Any personal information received via online enquiry form, paper form or email, will be treated with the strictest confidence and stored by us in accordance with General Data Protection Regulations (GDPR). We use your information to enable a booking to be made, an invoice generated and to maintain contact with you before and whilst your pet is in our care and retained for future bookings. This includes name, address, email and telephone number. Full details of your pets are required to enable us to care for them appropriately. By completing our online enquiry form or emailing us regarding our service, you are agreeing to Furry Friends Boarding storing your personal data as per our privacy policy. We will not use any of your information for marketing purposes and will not forward on to any other party excepting a vet, if your pet were to become unwell and veterinary care were needed for them.

 

Your rights

 

Please contact us, if you wish to withdraw consent to your data being stored by us. If you have any complaints regarding the storage of your personal data by please contact the Information Commissioner’s Office (ICO).

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